Can't find what you need?
Contact us
Arrow
Find Answers to Your Questions
1. What is a site?
Arrow

A site refers to a location that your business operates from. You are able to record data from 3 sites with a NetZero lite account enabling you to set targets and track the performance of different areas of your organisation.

2. What is a record?
Arrow

A record is a piece of information entered into the system, you are given the flexibility to decide how you want to report and what matters to you most. For example you may wish to look at your emissions around electricity on a monthly basis but your gas consumption annually. 12 monthly figures for electricity equal 12 records, 1 annual total would only equal one record.

3. What happens when you run out of records?
Arrow

Your records are updated each month so you always know that you have more coming. You have 30 records per month to use. We have set the records per month at a level that will enable you to start recording your emissions at a detailed level going forward but also with enough to allow you to go back and start populating your historic performance if required.

4. What type of data do I need?
Arrow

Our data upload process will explain the type of data that you will need in detail but each record will require a time period for which it is relevant, a unit type e.g. KWh or Litre and a value. Further information can be recorded for example you may wish to associate the record with a specific site.

5. What if I don’t have the right data?
Arrow

We provide comprehensive support, including onboarding, training, and ongoing technical assistance. Our customer success team is available to help you with any questions or issues that arise to ensure you get the most out of our solutions.

6. With the platform, do I get guidance on how to find and improve my data?
Arrow

Our blog post here will provide you with further information about where to find your data, how to verify and ensure its accuracy and also ways to improve your data in the future.

7. Does it consider the quality of my data?
Arrow

Our verification tool will give you the information you need to enable you to see where you have strong verifiable data and where estimates have been used.

8. What does the report that I share consist of and look like?
Arrow

You can export your data at monthly or annual granularity and the report will include the emissions category, the site, the input amount and unit as well as the resulting Co2e supported by a breakdown of the relevant greenhouse gases.